This choice of number has been cited in logical terms as offering the following advantages: EENA continues to promote awareness of 112 as a core element of its mission.

The European Emergency Number Association, founded in 1999, an organization of emergency services representatives and others, has campaigned for an efficient 112 service all over Europe on behalf of European citizens. Information here includes the incident number, incident icon with team type background colour, the title of the incident and time elapsed since it appeared.A ' cocaine alert' sign posted by GGD Amsterdam: the sign reminds people to 'Call 112 for an ambulance.'ġ12 was first standardised as the pan-European number for emergency services following the adoption of recommendation by the European Conference of Postal and Telecommunications Administrations (CEPT) in 1976 and has since been enshrined a CEPT Decision ECC/DEC/(17)05. The bottom right corner of the duty screen has a red 'INCIDENTS' button, which will display a list of all incidents. If the incident is a prank call or a non-emergency, positive or neutral reputation points may be given. The operator has the option of ignoring a incident. Failing incidents can also lead to the loss, reduction or negative payment rewards or salaries. Incidents can be failed for different reasons, such as:įailing an incident will lead to a reputation point penalty. Successfully resolving incidents can lead to rewards and reputation points. Selected units on the map will have a bold box around their unit icon. In general, it is advisable to have at least one unit remain on site. Which team and how many are dispatched to a incident is up to the operator, though some indications of the necessary teams can be shown on the Incident Panel's Info Tab and, if applicable, dialogue. Mousing over the icon will show in the bottom right corner a partial Incident Tab containing the number, icon, title and time elapsed. It is easy for the operator to accidentally click near an incident icon rather than on it. Multiple colours mean multiple types of teams will be needed.Įnsure that units have actually arrived on site. The incident is also colour coded blue, white and/or red for a police, rescue or fire response. Headphones are recommended, as background sounds and dialogue may help the operator in determining a response, and will also help you to get more immersed into the game.Įach incident has an icon on the map that represents the incident. The Incident Panel's Dialog Tab will appear on the right. There is a limited time to answer a call.

The Incident Panel's On Site Tab contains information about incident elements of both people and things - their status and actions taken by team members.Ĭlicking on new calls will answer the call. Incidents always have something on scene, people and/or things. When team(s) arrive on site, the Incident Panel's On Site Tab will appear on the right. The Incident Panel's Info Tab will appear on the right. Whenever a new call or incident appears, a distinctive sound is played.ĭue to how many incidents can occur at once, the operator may have a hard time keeping up with - and solving - incidents.Ĭlicking on new incidents will move the screen to the location of the incident. New Incident - From other dispatchers, teams or infrastructure (Red exclamation icon).New Calls - Answering incoming 911 calls (Green headset icon).There are two ways of receiving incidents: During duty, the operator will receive incidents in the bottom middle of the screen.

112 operator